FAQ
How long do I have to request a return or exchange?
You can request a return or exchange within 14 days of receiving your order. Requests submitted after this period will not be accepted unless required by law.
Who pays for return shipping?
If the return is caused by an error or defective item, return shipping costs are covered by us.
For all other returns, you are responsible for return shipping costs.
When are returned items inspected?
Returned items are inspected after they are received.
When will I receive my refund?
If approved, refunds are issued to your original payment method within 7 business days.
How are exchanges processed?
Exchanges are processed after the returned item is received and approved. If the requested item is unavailable, a refund will be issued.
Where does Minturi ship?
Minturi currently ships to customers in the United States only.
How much does shipping cost?
Shipping is free on all orders delivered within the United States.
When are orders processed?
Orders are processed within 1–3 days, Monday to Friday.
What happens if I place an order after 04:00 PM (EDT)?
Orders placed after 04:00 PM (EDT) are processed on the next business day.
Can delivery delays happen?
Delays may occur due to external conditions, including logistics disruptions, weather, or high demand. Additional time may be required beyond the estimated delivery timeframe.
Who is responsible for providing the correct shipping address?
You are responsible for providing complete and correct shipping details at checkout. We are not responsible for delivery issues caused by inaccurate or incomplete shipping information.